Incorrectly configured mailbox on PC or smartphone, failed backup, blocked software, new hardware not detected, lost passwords.

Contact Technical Support Toll Free: 098765 43210

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Services

We offer multiple services for technical assistance

  • We are entitled to repair remote computers. This limits hardware failure, which sometimes occurs when you are online
  • Gather all the relevant information
  • Using Internet access, you can share your screen. If so, have you installed the screen-sharing solution?
  • If it is an email address problem, don’t forget to generate the password. Change it if necessary while troubleshooting. Note your suppliers and account access.
  • Do you have a backup of your PC? And the software you use?
  • Do you have a firewall? Anti-virus? Which Windows version?
  • If it is a bug, the same steps trigger the same problem. Note these steps. Which software version is affected?
  • We intervene by phone, email, and screen sharing if necessary. And it is free.
  • Access the online computer troubleshooting summary at any time.
  • SERVER AND NETWORK SUPPORT
  • Network planning, design, and architecture
  • Structured network cabling
  • Network Installation and performance tuning.
  • Switch and Router Installation
  • Server installation, upgrade
  • Installation and support of server services
  • Evaluation and implementation of security measures
  • Ongoing maintenance, including server integration, migrations, & upgrades.
  • Wireless LAN Implementation and Solutions
  • Types of firewalls

Our team is at your disposal.

0987 654 3210

Microsoft France Address: 39 Quai du President Roosevelt, 92130

Microsoft Corporation is an American multinational brand founded by Bill Gates and Paul Allen Allen in 1975. The company is predominantly into developing and selling OS, Computer Software, and derived materials including Windows OS. Some popular brands, like Cdiscount and Fnac, resell Microsoft products.

Operating system not working? Often, your computer displays an error message, and you can’t get out of it. For further assistance, you can contact Microsoft Support to fix all the issues.

Why contact Microsoft Support?

You paid for cloud storage and it is already full, even though you only recently purchased it. Your Xbox console will not turn on anymore? Have you dropped a controller from your console and since then you can no longer use it? Do you have a technical problem with a Microsoft product? Then seek Microsoft support for help. We've compiled free contact information for Microsoft technical support for individuals on this page.

How do I Contact Microsoft Technical Support by Phone?

If you ever had difficulty or breakdown with a Microsoft product, please contact a Microsoft technical support advisor by telephone. To do this, take the broken device or be close to your computer. You have several phone numbers available. If you’re facing installation issues in activation or product management, pick up the phone and dial: 0987 654 3210.

A problem with the installation, activation, or product management, call on the given number: It is free of charge from metropolitan France (on a landline or line. Technical support hours are as follows: Monday to Friday, 9:00 a.m. to 9:00 p.m., and Saturday, 10:00 a.m. to 6:00 p.m. If you have a problem with your Xbox, you can call the following telephone number free of charge: 0987 654 3210

A Microsoft Technical Advisor will provide you the best help

Facilitate the exchanges by preparing your call and, if you face difficulty, keep your calm. The person at the end of the phone will help you, and aggression does not speed things up, but escalates situations that quickly resolve. However, you may find our support hours not convenient, or you may have a tight schedule to reach Microsoft by phone. You will use other communication channels. Let's take stock in the next paragraph.

Alternative to Contact Microsoft Technical Assistance Center

Your computer isn't updating as you expected, or you don't know —-how to troubleshoot a Microsoft system bug? This large company has a robust support center, via its website. You can navigate the Microsoft support page and select the topic that concerns your problem from a whole list. Hence, you may be able to find a solution to fix the issue. Contacting a supervisor is also free using the online form. It will prompt you to view online support before contacting the support staff. A free part of this form will mention your problem. Microsoft is also present on the networks: Facebook, Twitter, YouTube, and LinkedIn. You can leave a message for the teams through this channel and ask for contact. Be careful, however, to use private messaging to leave your contact details and not in public spaces.

How do I file a complaint with Microsoft?

Are you having difficulty with Microsoft hardware and still can’t find the needed resolution to the conflict? You can seek compensation for the damage using a common procedure called a claim. Let's take stock of the situation and also the different stages of this procedure that oppose an individual to a professional.

Why lodge a complaint?

Many reasons motivate individuals to make a complaint. Indeed, you may be facing a technical problem, as we discussed above. Technical problems with devices like Microsoft are rare with professionals like Microsoft, but if they occur, they may harm you. If you are facing communication problems with the technical service of Microsoft in particular. Here is the list of reasons that lead you to make a complaint, and the examples cited here are not the only ones. Let's now see how to request a repair for your problem.

Different Stages of Microsoft complaint

Have you chosen to escalate your dispute with Microsoft to find a solution? Don’t wonder!You will discover step-by-step the complaint process with Microsoft. Let's do a check-in.

Step 1: Contact Microsoft Support

As a first step, you can defuse the problem by getting help from a Microsoft Customer Service Advisor. You can contact the team by phone. The Microsoft toll-free number is quoted in the paragraphs above. You are reachable on weekdays from 9:00 AM to 9:00 PM and on Saturdays from 10:00 AM to 6:00 PM. Use this call as much as possible by having Microsoft account information in the product causing the issue. Remember to keep calm because your interlocutor is not responsible for your problems.

Most conflicts end during this exchange and take place through different media as well. E-mail, contact form, messages on social networks, you have different ways to reach Microsoft customer service. The interactive online support is effective too. You can get in touch with the Microsoft team. However, even if it is rare, sometimes the outcome of this conversation is not productive. If you wish to pursue your complaint, you can write an official letter. Let’s take stock of the situation and realization of this letter in the following paragraph.

Step 2: Draft A Complaint Letter

Are you facing issues with Microsoft? You will settle it quickly in principle. If contacting Microsoft Customer Service was not enough, you can always send an official complaint letter. If you want it to be read by the highest authorities, you can send it to the French head office of the firm located at 37 Quai du Président Roosevelt, 92130 Issy-les-Moulineaux.

This letter must include contact details as well as information on the hardware or the Microsoft software concerned. You must explain the facts in neutral French and, above all, without getting carried away. Ask precisely what you want at the end of this message. You will find templates for this type of letter for free on the net. Keep a copy, and if you provide additional information such as invoices or other documents, keep the copies. This may be useful to you in the event of a dispute that requires the intervention of a neutral arbitrator such as a mediator. The answer should be quick, as companies such as Microsoft are concerned about customer satisfaction.

If you do not win your case, or even if you still haven’t got satisfactory results, you will be able to go to the next step: mediation.

Step 3: Apply for Mediation

Mediation is a free procedure for individuals to unclog the courts with disputes between opposing professionals to be easily resolved. Thus, if you can provide proof that you have attempted conciliation by yourself with Microsoft and that it has failed, you can therefore obtain help from a mediator. You have one year from the date of your complaint to seize the mediator. The constitution of the file can take time, according to the complexity of this one, it could take up to 3 months, sometimes more, for the treatment.

We’ll examine your request, and you will be notified by an acknowledgment of receipt. If the process is validated, you will receive a letter indicating its feasibility. Otherwise, you will also be notified. You will be asked for all the documents for the claim to study your file. Don’t forget, that the role of the mediator is neutral. He must have in his possession all the elements necessary to judge your case.

A solution will be proposed to you by the mediator. If it does not suit you, you can then seize the competent judge. Indeed, if mediation fails, the only way out is to go to court through a lawyer. Hence, this type of procedure will be expensive.

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